This system is a sandbox deployment, for testing purposes only. Some functionality may change when the full
version goes live.
Sandbox Mode:
You are currently limited to using
test accounts.
(this message only appears in sandbox mode)
Phone Number Lookup
If you know which phone number you have on file with Rochester Gas and Electric,
we can look up how to verify your identity. Simply enter your phone number below.
Request Submitted!
We have submitted your customer support request!
You should be cc'd on the email, and receive a reply soon.
Contact Support
Received Error Response
Unfortunately, we received an error when submitting the
customer support request. Please email
support@iedr.utilityapi.net
directly instead.